We want you to be happy with your purchase. If you are dissatisfied with your order for any reason, contact us and we will exchange the item or issue store credit.. We have a 30 day return policy.NO RETURNS AFTER 30 DAYS FROM THE DATE OF PURCHASE.. The original shipping and handling charges are not refundable. If you have an exchange for the same dollar amount as the original purchase, no additional shipping or handling charges will be incurred. Please mail your package in a prepaid, insured, traceable method to the address below. MOODY STREET TRAINS 3041 INDIANOLA AVE. Columbus, Ohio 43202. 614-262-1945 OR 614-404-0078